Shipping Terms and Conditions

1. Delivery Time
   • Standard delivery time is 3–5 working days from the date the order is confirmed and processed (working days = Monday–Friday, excluding public holidays).
   • Delivery times are estimates and may be extended due to stock availability, courier delays, or force majeure events. We will notify you if a significant delay occurs.
2. Shipping Charges and Freight on Delivery
   • Shipping charges are not included in the product price shown at checkout.
   • Freight/shipping charges are payable by the customer on receipt of the item (cash on delivery or as per the courier’s payment methods).
   • If a courier requires prepayment or a different arrangement, we will notify you before dispatch.
3. Delivery Attempts and Unclaimed Parcels
   • The courier will attempt delivery as per their policy. If you are unavailable, the courier may attempt redelivery or leave the parcel at a secure location per your instructions.
   • Unclaimed parcels returned to us due to failed delivery attempts or refusal to pay freight may be refunded for the product value only (shipping paid by customer is not refundable). Return shipping and restocking fees may apply.
4. Address Accuracy and Changes
   • Please ensure the delivery address and contact details you provide are correct. We are not responsible for delayed or failed deliveries caused by incorrect or incomplete address information.
   • Requests to change the delivery address after dispatch may not be possible. If accepted, additional freight charges may apply.

Refund, Return and Cancellation Policy

1. Inspection and Reporting Faulty Items
   • If you receive a faulty item, you must inform us immediately by calling 9986418 and return the item for inspection as instructed.
   • The item must be returned in its original packaging with all accessories, manuals, and purchase proof.
2. Eligibility for Return/Replacement
   • If, after inspection, the fault is determined to be a factory/manufacturer defect and the claim is made within 7 days of delivery, we will replace the item at no charge.
   • If the fault is not a manufacturer defect (e.g., physical damage, liquid damage, misuse), the item will not be eligible for free replacement under warranty.
3. Refunds
   • Refunds (product value only) may be issued where replacement is not possible and the return is accepted under our policies and applicable consumer laws.
   • Shipping/freight charges paid on delivery are non-refundable unless we are at fault for delivery error.
   • Refunds will be processed to the original payment method where applicable, within a reasonable processing period after we receive and inspect the returned item.
4. Cancellations
   • Orders may be canceled free of charge before they are dispatched. Contact customer support as soon as possible to cancel.
   • If you cancel after dispatch or refuse delivery, return shipping and handling fees or restocking fees may apply and be deducted from any refundable amount.
   • Custom, special order, or personalized items may not be cancellable once production has started.

Warranty Terms

1. Coverage Period
   • Mobile phones: 1-year limited warranty from the date of delivery.
   • Electronic gadgets (non-phone): 1-month limited warranty from the date of delivery.
2. What the Warranty Covers
   • Manufacturer defects and hardware failures occurring during normal use, verified after inspection by our service center or authorized technicians.
3. What the Warranty Does Not Cover
   • Damage resulting from accidents, drops, physical abuse, liquid/ water ingress, unauthorized repairs, modifications, cosmetic wear and tear, or misuse.
   • Consumables and accessories unless explicitly stated.
4. How to Claim Warranty
   • Call 9986418 to report the issue and follow the instructions to return the item for inspection.
   • Provide purchase proof and original packaging where possible.
   • If the inspection confirms a manufacturing fault within the warranty period, we will repair or replace the product at our discretion. If repair or replacement is not possible, a refund may be issued according to our refund policy.

Terms and Conditions of Purchase

1. Agreement to Terms
   • By placing an order on this website you agree to these Terms and Conditions, our Shipping Terms, Return/Refund Policy and Warranty Terms.
2. Order Acceptance and Pricing
   • All orders are subject to acceptance and product availability.
   • Product prices displayed exclude shipping/freight charges unless explicitly stated otherwise.
   • We reserve the right to correct pricing errors and to refuse or cancel orders that contain such errors.
3. Payment
   • Payment methods and terms are displayed at checkout. If payment is cash on delivery, freight remains payable to the courier on delivery.
   • For prepaid orders, we process and dispatch only after payment confirmation.
4. Title and Risk
   • Title to the goods passes to you when payment for the goods is received in full by us (or our payment processor) unless local law states otherwise.
   • Risk in the goods passes to you at the time of delivery to the address you provided.
5. Returns and Warranty
   • Returns, replacements and warranties are handled as set out above. Claims must be made per the inspection/reporting procedure.
6. Liabilities and Limitations
   • To the fullest extent permitted by law, our liability for any claim arising from the purchase, including but not limited to delivery delays, defective products, or loss, is limited to the purchase price of the item.
   • We are not liable for indirect, consequential or incidental damages.
7. Privacy
   • We collect and use your personal information to process orders and as described in our Privacy Policy. By purchasing you consent to this use.
8. Changes to Terms
   • We may update these terms from time to time. Updated terms apply to purchases made after the changes are posted.
9. Contact
   • For returns, warranty claims or other support, call: 9986418.